Update:

As of April 10, 2020 Google has announced that some GMB functionalities which were previously suspended are now slowly coming back online.  The Google page details new updates including:

  • Review replies are now available
  • New user reviews, user photos, short names, and Q&A will gradually return by country and business category
  • Expect delays on new listings, claims, and verifications for non-critical businesses in Google Search and Maps

Things are changing quickly, so we’ll continue to monitor and update!

Original Post – April 6, 2020

You swear you saw the Q&A on your company’s Google Business listing just the other day, but now that section is nowhere to be found. Have you gone mad??

Keep calm, you’re still sane. It’s Google My Business that’s a bit out of whack these days. Google My Business has announced limited functionality in several areas because of Coronavirus. Q&A and Video are completely unavailable, new reviews are not being accepted, and posts are inconsistent at this time. The company’s official statement on limited GMB functionality will continue to be updated as the situation evolves.

Google is doing everything they can to continue supporting users while also limiting the burden on their reduced in-office staff. This means placing limitations on several functionalities to keep the focus on essential updates like special hours or closures. Approvals which are taking priority are:

  • Edits to critical to health-related businesses
  • State-specific updates
  • Temporary closures
  • Special Hours
  • Edits to critical business descriptions and attributes
  • COVID-19 updates

Businesses have been warned to expect delays for all other edits, approvals, and customer support so Google can prioritize critical edits with their limited team. The company is working hard to restore full functionality to Google My Business, but in the meantime we will have to keep checking back as this develops. (Don’t work, we’ll let you know when major changes happen)

An Important Note:

Even though standard posts may not be working as normal, you can now create a “COVID-19 update” with any relevant information which will be featured more prominently in your Business Profile.

Point is, if you see something funky going on with your Google My Business account, you’re not alone. It can be frustrating to have even just one more change to deal with in the midst of COVID-19 chaos. Just know that the Google gang is doing what they can, and we’re here to keep you posted.